Utility Billing

The Utility Billing Department takes care of monthly water, sewer and trash bills, and new customer accounts, transferring existing customer accounts to new addresses, final billing, and delinquent accounts and disconnects. Should you have any question about any of the above or other billing questions please call the number listed below.

  • Michele Frye , Utility Billing Clerk
  • Marie Eggering, Purchasing Agent/Administrative Assistant
  • MORE INFORMATION CALL 636-462-7611 OR 636-528-4712
If you have an after hours water or sewer emergency, please contact dispatch at 636-528-6100.
QR Code to Link to Utility Bills
See the attached document for information regarding setting up an online utility account. Contact the water department at 636-462-7611 with any questions. Click Here
Water and Sewer Rate Adjustments

Water Drop

On September 19, 2016, the Board of Aldermen adopted Ordinances raising water and sewer rates effective October 1, 2016. These increases reflect the growth this community has experienced over the last two decades and deemed necessary to maintain the City’s current and future infrastructure, sewer improvement projects, and increased environmental regulations promulgated by Federal and State departments. According to the recently adopted Ordinances, the new rates span a six-year period of time with incremental increases every October 1st for November billing (click Water and Sewer to view the ordinances).

For the period October 1, 2016 through September 30, 2017:

The majority of residential households in City limits have a 5/8”x3/4” water meter resulting in a base rate charge of $5.50 per month (increased from $5.00) , with usage over 1,000 gallons charged at $2.50 per 1,000 gallons (increased from $2.00). The sewer base rate will be $15.50 per month (increased from $15.00), with usage of $4.40 per 1,000 gallons (increased from $4.00) for consumption.

For example, a family of four that averages 5,000 gallons of water consumption per month would see an increase of $5.00 per month for water and sewer charges (*not reflecting sanitation/taxes).

Please contact the Utility Clerk or City Clerk at Troy City Hall at 636-528-4712 if you have any questions.

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