Utility Billing

The Utility Billing Department takes care of monthly water, sewer and trash bills, and new customer accounts, transferring existing customer accounts to new addresses, final billing, and delinquent accounts and disconnects. Should you have any question about any of the above or other billing questions please call the number listed below.

STAFF:

Stacy Abbott, Utility Clerk
Haley Gill, Administrative Assistant
MORE INFORMATION CALL 636-462-7611 OR 636-528-4712

USEFUL INFORMATION:

UTILITY BILLING FORMS:

If you have an after hours water or sewer emergency, please contact dispatch at 636-528-6100.

How to Set Up an Online Account

Do you want to set up an online account but don’t know how? Click here to view a 7 step process to setting it up. Go to https://www.municipalonlinepayments.com/troymo to set up your account today!

Pay by Phone Option

The City of Troy is now accepting payments for utility bills through an automated system. The phone number you can dial is 1-833-748-5730 (toll free) and is accessible 24 hours a day (there is a $1.25 convenience fee). You will need to have your account number and credit card (Visa or MasterCard) handy when placing the call. Please see below, or give us a call at 636-462-7611 for more information.

As a reminder, here are the other ways you are able to pay your utility bill:

*Cash
*Check or Money Order
*Credit (Visa or MasterCard only)
*Online at www.cityoftroymissouri.com
*Direct Pay (if you have additional questions, please contact us)

QR Code to Link to Utility Bills

See the attached document for information regarding setting up an online utility account. Contact the water department at 636-462-7611 with any questions. Click Here

Water and Sewer Rate Adjustments

On September 19, 2016, the Board of Aldermen adopted Ordinances raising water and sewer rates effective October 1, 2016. These increases reflect the growth this community has experienced over the last two decades and deemed necessary to maintain the City’s current and future infrastructure, sewer improvement projects, and increased environmental regulations promulgated by Federal and State departments. According to the recently adopted Ordinances, the new rates span a six-year period of time with incremental increases every October 1st for November billing (click Water and Sewer to view the ordinances).

For the period October 1, 2016 through September 30, 2017:

The majority of residential households in City limits have a 5/8”x3/4” water meter resulting in a base rate charge of $5.50 per month (increased from $5.00) , with usage over 1,000 gallons charged at $2.50 per 1,000 gallons (increased from $2.00). The sewer base rate will be $15.50 per month (increased from $15.00), with usage of $4.40 per 1,000 gallons (increased from $4.00) for consumption.

For example, a family of four that averages 5,000 gallons of water consumption per month would see an increase of $5.00 per month for water and sewer charges (*not reflecting sanitation/taxes).

Please contact the Utility Clerk or City Clerk at Troy City Hall at 636-528-4712 if you have any questions.